Privacy Policy

1. Who We Are

crisp-pursuit Ltd is a financial education company registered in Scotland (Company Number SC478921). Our registered office is at 147 West George Street, Glasgow, G2 2JJ, United Kingdom.

For any questions about this privacy policy or our data practices, you can contact us at:

• Email: [email protected]
• Post: Data Protection, crisp-pursuit Ltd, 147 West George Street, Glasgow, G2 2JJ

2. Information We Collect

We collect different types of information depending on how you interact with us:

Information you provide directly

• Name, email address, and other contact details when you enquire about our services
• Financial information you share during consultations (income, expenses, debts, savings goals)
• Feedback and correspondence when you communicate with us
• Payment details when you book services (processed securely by our payment provider)

Information collected automatically

• Technical data including IP address, browser type, operating system
• Usage data including pages visited, time spent on pages, navigation paths
• Cookie data as described in our Cookies Policy

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our financial education services
• To respond to enquiries and communicate with you about our services
• To process payments and maintain financial records
• To improve our website and services based on usage patterns
• To send relevant updates about our services (with your consent)
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK data protection law, we must have a legal basis for processing your personal data. We rely on the following:

• Contract: Processing necessary to provide services you have requested
• Legitimate interests: Processing necessary for running our business, improving services, and marketing (where balanced against your rights)
• Consent: Where you have given clear consent for specific purposes
• Legal obligation: Processing necessary to comply with laws

5. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers: Companies that help us operate (payment processors, email services, analytics). These providers are contractually bound to protect your data.
• Professional advisers: Accountants, lawyers, or auditors where necessary for business operations
• Legal authorities: When required by law, court order, or government regulation
• Business transfers: In connection with any merger, sale, or acquisition (you would be notified)

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Client records: 7 years after the end of our service relationship (for legal and accounting purposes)
• Marketing contacts: Until you withdraw consent or 3 years of inactivity
• Website analytics: Aggregated data retained indefinitely; individual data for 26 months
• Enquiries that don't result in service: 12 months

7. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request we limit how we use your data
• Portability: Request transfer of your data to another organisation
• Objection: Object to certain processing activities
• Withdraw consent: Where processing is based on consent, withdraw at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Staff training on data protection
• Secure disposal of data when no longer needed

While we take extensive measures to protect your data, no internet transmission is completely secure. We cannot guarantee absolute security but will notify you and relevant authorities of any breach as required by law.

9. International Transfers

Your data is primarily stored and processed within the United Kingdom. Where we use service providers based outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via email to existing clients or prominently displayed on our website. The "last updated" date at the top indicates when this policy was last revised.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

13. Contact Us

For questions about this privacy policy or to exercise your data rights, contact us at: